Stoked Tradie General Terms and Conditions of Service
Please ensure to review the Stoked Tradie Terms and Conditions, as Stoked Tradie recommends that the customer does not agree to use our services until the customer has assessed them and are in agreement with its contents. If the customer is engaged in, or has been engaged in, an agreement with Stoked Tradie for service provision, it is assumed that the customer has accepted the terms set forth in these Terms and Conditions. When we say “We”, “Stoked Tradie”, “StokedTradie”, StokedTradie.com.au”, “stokedtradie.com.au”, StokedTradie.com”, “stokedtradie.com”, StokedTradie.co.uk”, “stokedtradie.co.uk”, StokedTradie.co.za”, “stokedtradie.co.za”, “us”, “our” or “our service” we are referring to Stoked Tradie and its services. References to “customer”, “client”, “member”, “you”, “your” and the like, refer to you (the customer) and your agents.
These Terms and Conditions can change at any time. It is important that customers checks back regularly for updates to the Terms and Conditions. The customers’ continued engagement with Stoked Tradie implies the customers’ acceptance of any subsequent updates or additions to these Terms and Conditions.
Stoked Tradie’s Liability is limited to the amount paid by the customer to Stoked Tradie for services rendered.
The central concept of service provision to customers by Stoked Tradie is one where a basic single-page micro-website is leased to the customer. Typically the establishment (including, but not limited to, registration of domain name, procurement of a hosting account (see Hosting), collection and incorporation of content, images, etc. and the development and delivery/publication) of the website is done free of charge to the customer, on the premise that the customer does not take ownership of the website, but simply leases it from Stoked Tradie. The customer pays a Recurring Membership Fee to Stoked Tradie, while the ownership of the website remains with Stoked Tradie. The domain name(s) associated with the website, while registered by Stoked Tradie, remains the property of the customer and the customer reserves the right to migrate the domain name away from Stoked Tradie to a different registrar (see Termination of Membership Agreement) if required.
In this way, Stoked Tradie provides a mechanism for small businesses to establish an online presence at a fraction of the cost that would normally be associated with launching a website (see Site Launch).
Prior to the development of the website, the customer and Stoked Tradie will settle on the terms of a Membership Agreement. Since Stoked Tradie takes responsibility for all the up-front costs of developing and establishing the website, the customer’s agreement to the Minimum Required Membership Period is a prerequisite for the commencement of development. The Membership Agreement outlines the Membership Period, Recurring Membership Fee and the percentage saving applied based on the Membership Period and the length of the up-front Recurring Membership Fee.
The Membership Period will be anywhere from one month to a year, depending on the Membership Period options presented to customers by Stoked Tradie at the time. The length of the Membership Period is determined by the Recurring Membership Fee paid up-front.
Recurring Membership Fee
The Recurring Membership Fee is due in advance and may be paid monthly, quarterly (3-monthly), biannually (6-monthly) or annually (yearly). Recurring Membership Fees paid monthly do not have a discount applied; where Recurring Membership Fees paid quarterly, biannually, annually or biennially have discounts applied. The percentage discount increases as the Recurring Membership Fee payment period increases.
Refer to the specific terms of the Membership Agreement between the customer and Stoked Tradie for details of the agreed Membership Period and Recurring Membership Fee.
The customer is afforded a Cooling-Off Period of one month after the initial Membership Agreement is entered into. During this period the customer may choose to terminate the Membership Agreement with Stoked Tradie with full and immediate effect, and receive a full refund on the up-front Membership Fees that have already been paid to Stoked Tradie, regardless of the Membership Period. The customer agrees to allow at least two weeks for refunds to be processed (see Termination of Membership Agreement).
Minimum Required Membership Period
The Minimum Required Membership Period for any Membership Agreement is equal to the number of months or years that a customer has paid for up-front via a Recurring Membership Fee when establishing or renewing a Membership Agreement. A Cooling-Off Period applies for one month after the initial Membership Agreement is entered into between the customer and Stoked Tradie (see Cooling-Off Period), but does not apply for a Membership Agreement Renewal.
If a customer decides to terminate their Membership Agreement at a date which is earlier than the end date of the Membership Period, then the customer will not be entitled to a refund of any up-front Recurring Membership Fee payments that may have been made, regardless of the Membership Period, unless within the initial Cooling-Off Period (see Termination of Membership Agreement).
Membership Agreement Renewal
At the point of expiration of a Membership Agreement, the Membership Agreement will automatically roll-over into a renewal of the original Membership Agreement. The Membership Period of the Membership Agreement Renewal will default to be the same as that of the expired Membership Agreement. The Recurring Membership Fee will default to be the same as that of the expired Membership Agreement, unless Stoked Tradie require the application of any Recurring Membership Fee Adjustments. In this case, the customer will be notified of any Recurring Membership Fee Adjustments prior to the Membership Agreement Renewal taking effect.
Termination of Membership Agreement
By mutual agreement of the customer and Stoked Tradie, the domain name associated with the customer’s website may be transferred to the customer if the customer wishes to obtain the registration rights to the domain name. The transfer of a domain name associated with the customer’s website to a customer after the termination of a Membership Agreement will not attract a service fee payable to Stoked Tradie. The domain transfer may take place at any point after termination of the Membership Agreement, provided Stoked Tradie has not relinquished the rights to the domain name.
By mutual agreement of the customer and Stoked Tradie, the customer’s website (design, implementation, contents, graphics, images, etc.) may be transferred to the customer if the customer wishes to obtain ownership rights of the website. The transfer of a website to a location of the customer’s choosing, after the termination of a Membership Agreement, may attract a service fee payable to Stoked Tradie, which will be determined by Stoked Tradie at the point when the transfer is requested. The website transfer may take place at any point after termination of the Membership Agreement (see Cancellation of Account).
Recurring Membership Fee Adjustments
On occasion it might be necessary for Stoked Tradie to apply adjustments to the Recurring Membership Fee. The reason for adjustments is related to ongoing and increasing expenses of service delivery to customers by Stoked Tradie. Service delivery expenses include, but are not limited to, domain name registration and renewal charges, content hosting charges (see Hosting), development and maintenance costs, licencing and insurance costs and 3rd party service charges.
Stoked Tradie is focussed on service delivery as a priority. Recurring Membership Fee Adjustments will always be in-line with service levels and will not detract from the value proposition offered by Stoked Tradie to its customers (see Service Level Agreement).
The customer and Stoked Tradie will discuss and agree on a design to use as the basis for the website development.
Ownership of Domain Name
The customer authorises Stoked Tradie to register a domain name associated with the customer’s Australian Business Number (ABN) on their behalf and to hold the rights to that domain name for the duration of the Membership Agreement.
The Website Content and any Intellectual Property (except for the domain name) associated with the website or service provided by Stoked Tradie remains the Intellectual Property of Stoked Tradie, during the lifetime of the Membership Agreement and thereafter. Exceptions to this are any graphics or logos specifically provided by the customers.
Payment of the Recurring Membership Fee can be made by recurring Credit or Debit Card payments. As part of a Membership Agreement between the customer and Stoked Tradie, the customer is required to enter into recurring Credit or Debit Card payment scheme, which will require Credit or Debit card details to be provided and the amount and frequency of Recurring Membership Fee Payments to be specified, based on the Membership Period and Membership Agreement Renewal (see Minimum Required Membership Period).
Stoked Tradie does not collect or store Credit & Debit Card information of any kind. Payments and Credit & Debit Card information is handled through a third party merchant service provider, who fully complies with the Payment Card Industry Data Security Standards (PCI DSS).
Stoked Tradie will commence charging the customer a Recurring Membership Fee as soon as the Membership Agreement is entered into. Although the customer’s website may not be live at that stage, the customer’s account is an expense to Stoked Tradie for things such as support (see Support and Update Requests), domain name registration, hosting (see Hosting), etc.
Membership Fee Billing Procedure
The customer’s billing frequency will be determined by the Membership Period. Based on the billing cycle of the Membership Period, Stoked Tradie will bill on the first day for that Membership Period cycle’s Recurring Membership Fee, a short time after which the automatic payment will be actioned.
The customer’s Recurring Membership Fee amount is as per its Membership Agreement or Membership Agreement Renewal, until such time as the customer is notified of any Recurring Membership Fee Adjustments. Stoked Tradie will give prior notice of any Recurring Membership Fee Adjustments via email to the customer.
Payment is only accepted by recurring credit card payment. Stoked Tradie does not accept cheques, direct deposits or cash.
Non-payment of Recurring Membership Fees
If for any reason a Recurring Membership Fee payment becomes overdue by more than thirty days, Stoked Tradie will put the customer’s account on hold until all outstanding fees are collected. This will include any email services Stoked Tradie may be providing. In this case, Stoked Tradie will charge a Reinstatement Fee, no less than one month’s Recurring Membership Fees, in additional to all outstanding fees.
The customer’s account will remain on hold until all outstanding Recurring Membership Fees and Reinstatement Fees (as applicable) have been paid, or until the Termination of Membership Agreement has been mutually agreed upon my Stoked Tradie and the customer.
Cancellation of Account
If the customer is not happy with the service or wishes to put their site on hold for longer than one month, then the customer can cancel their service immediately. From the time Stoked Tradie receives the customer’s cancellation confirmation, the customer will no longer be billed for future Membership Period cycles by Stoked Tradie. No retrospective cancellation is possible. Customers are billed based on the Membership Period, for the Membership Period, in advance. No refunds or partial refunds are available for unused portions of any Membership Period. If the customer utilises more than one of the services offered by Stoked Tradie, the customer must state which services they want cancelled. Requests to cancel an account must be in written format, stating the date the customer wishes their service(s) to cease. Once Stoked Tradie receives the customer’s request it will reply with a written confirmation of cancellation.
If the customer chooses to commence website services with an alternative provider, the customer must inform Stoked Tradie if its services are no longer required by the customer. There is no automated way for Stoked Tradie to know that the customer no longer requires the services of Stoked Tradie.
Stoked Tradie will store a copy of the customer’s website for six months from the date of cancellation, after which Stoked Tradie will delete all files related to the customer’s website. Stoked Tradie will not inform the customer once the files are deleted following the six months period. If storage of website files are required beyond six months, Stoked Tradie my charge a nominal storage fee.
If Stoked Tradie uses stock imagery (licensed, royalty free, stock, or otherwise) on the customer’s website then the customer does not own these images. Rather, ownership is retained by the original image rights owner. As a result, such images may not be used or re-used for any other purpose and may only be used as they were placed onto the customer’s website by Stoked Tradie. Editing of the dimensions or other characteristics of images in which they appear may contravene their usage rights. The customer may not copy the images and use them in other Promotional Material. If the customer is looking to own the images on their website or use them for another purpose then please contact Stoked Tradie who will endeavour to put the customer in contact with the image rights owner. This does not apply to images that are owned by the customer and has been provided to Stoked Tradie for use on the customer’s website.
The system supporting the customer’s website remains the property of Stoked Tradie at all times. The programming, coding and intellectual property that constitutes the customer’s website is owned by Stoked Tradie. In proceeding and paying in whole for a website project with Stoked Tradie, the customer owns all of the content that is placed onto the website by the customer. The content, style and design on the customer’s website may be made available to the customer if electing to no longer be served by Stoked Tradie, by mutual consent between the customer and Stoked Tradie, and may attract a fee which is at the discretion of Stoked Tradie.
Websites from Stoked Tradie cannot be used to disseminate, communicate, store or transmit:
- Copyright infringing data;
- data that infringes on any intellectual property, publicity rights or privacy rights (see The Customer’s Privacy);
- data that relates to illegal business operations or schemes;
- content which is sexually-explicit in nature;
- information that contains viruses, worms or malicious elements;
- trade secret protected data;
- information that is defamatory, harassing or threatening;
- data that contains deliberately misleading, incomplete or deceptive content; or
- any content deemed inappropriate by Stoked Tradie (see Appropriate Use)
As part of the customer’s website build and ongoing hosting (see Hosting), Stoked Tradie has the right to include back-links from the customer’s website to Stoked Tradie. This is an important marketing avenue for Stoked Tradie and is factored into the website cost to the customer. If the customer does not want back-links on their website, Stoked Tradie may be able to negotiate a fee for the removal of the links.
Stoked Tradie reserves the right to use customers’ websites, web designs, prototypes, wireframes, layouts and collateral in advertising and marketing initiatives promoting Stoked Tradie. This may include portfolio examples on the Stoked Tradie website, case studies and other promotional initiatives.
Support and Update Requests
- Support and update requests are included in the customer’s standard Membership Agreement
- These requests are governed by Stoked Tradie Fair Use Policy (see Fair Use Policy)
- The customer must allow for between three to five business days for Stoked Tradie to respond to update requests, after which completion may take a minimum of five business days
- The customer must allow for twenty-four hours for Stoked Tradie to respond to support requests, after which remediation will take a minimum of twenty-four hours
- Depending on the complexity of the work, Stoked Tradie may be able to provide an estimated completion time frame at the outset, if requested. Note that estimates are subject to change.
- For quicker turnaround requests, Stoked Tradie may charge an expedited premium.
- Support may be contacted at [email protected].
Stoked Tradie makes every effort to launch a customer’s site onto the selected domain name on the date requested by the customer when approving the customer’s website; however Stoked Tradie does not offer any guarantee that such deadlines will be achieved. If Stoked Tradie is not able to launch on the day requested, Stoked Tradie will inform the customer prior to the date and arrange an alternative launch date.
The stated expected turn-around time of any new website is entirely dependent on the availability of content, graphics, layout, structure and other components necessary for the release of the website. The responsibility is on the customer to provide these components, in order for Stoked Tradie to produce and release the website. Any delays in the provision of these components will result in a delay in the release of the website.
Please note that Stoked Tradie may not be able deliver or launch sites in the Christmas/New Year period.
The Customer’s Privacy
Fair Use Policy
Stoked Tradie applies a Fair Use Policy to its websites. Stoked Tradie includes a statement of “unlimited” support for a Membership Agreement. Due to the relative static nature of micro websites, the support and contents update requirements are expected to be relatively low. If Stoked Tradie judges that a customer is abusing this “unlimited” support offering, it may start charging for requests above a certain monthly or annual threshold. See Support and Update Requests.
If Stoked Tradie believes, for any reason, that a customer’s website is being used in a manner contrary to the expectations of a Stoked Tradie Customer then it reserves the right to suspend or terminate the customer’s membership – effective immediately. (See Website Content)
Stoked Tradie makes every effort to ensure that its website, hosted sites and all of its services are online twenty-four hours a day, seven days a week. However, this may not always be possible to maintain. There are times when the Stoked Tradie website and associated service may be down. When some or all of our services are offline Stoked Tradie will do its best to rectify the problem as soon as possible. Stoked Tradie will not be held responsible for damages or losses directly or indirectly related to our website or hosted sites being offline. If the customer has specific hosting needs, or expect a large volume of users to visit their website in a short space of time they are obligated to contact Stoked Tradie well in advance (see Hosting).
Service Level Agreement
Stoked Tradie aims to provide at least 99% up-time on all of its websites, hosted sites and services. We may enlist the services of third-party hosting companies, all of whom provide industry-standard business-level service levels. Stoked Tradie cannot make any guarantees as to the up-time provided by third-party hosting companies.
The customer’s website must be hosted on servers managed by Stoked Tradie for the duration of the customer Leas Agreement. Stoked Tradie cannot build or support a customer’s website unless it is hosted on servers managed by Stoked Tradie. See Support and Update Requests.
Stoked Tradie will not be held liable for any action or inaction relating to our service. We provide a quality service at highly competitive rates. Stoked Tradie believes that its websites are secure from the actions of hackers, viruses and other problems on the internet, but can make no guarantees. If a customer’s website is offline then please contact Stoked Tradie immediately and every effort will be made to alleviate the problem as soon as possible. Stoked Tradie will not be liable for loss of sales, leads or reputation from using our service.
Disclaimer of Warranties
Stoked Tradie does not give any warranty in respect of our services other than what is implied by law.
If a clause or part of a clause within these Terms & Conditions is read in a way that makes it illegal, unenforceable or invalid, but can also be read in a way that makes it legal, enforceable and valid, it must be read in the latter way. If any clause or part of a clause within these Terms & Conditions is illegal, unenforceable or invalid, that clause or part thereof is to be treated as removed from this document, but the rest of this document is not affected.
The parties will, in good faith, attempt to resolve any dispute, claim or controversy arising out of or relating to a Membership Agreement by negotiation. Either party may initiate negotiations by providing written notice in letter-form to the other party, setting forth the subject of the dispute and the relief requested. The recipient of such notice will respond in writing within five business days with a statement of its position on, and recommended solution to, the dispute. If the dispute is not resolved by this exchange of correspondence, then representatives of each party with full settlement authority will meet at a mutually agreeable time and place (real or virtual). This meeting will take place within twenty days of the date of the initial notice in order to exchange relevant information and perspectives, and attempt to resolve the dispute.
If the dispute is not resolved by these negotiations, the matter shall be submitted to mediation in accordance with, and subject to, The Institute of Arbitrators & Mediators Australia Mediation and Conciliation Rules.
If the dispute or difference is not settled within forty-five days of the submission to mediation and provided such period is not extended by consent of the parties, it shall be and is hereby submitted to arbitration in accordance with, and subject to, The Institute of Arbitrators & Mediators Australia Rules for the Conduct of Commercial Arbitration.
Notwithstanding the existence of a dispute or difference each party shall continue to perform the Membership Agreement.
This clause shall survive any Termination of Membership Agreement.
This website is governed by the laws of the state of Western Australia, Australia. Any dispute arising from the use of this website will be settled in this jurisdiction.